Saturday 14 September 2024

Cheaper from Amazon: really?


Above: on the left, books by Julian Stannard and D. Nurkse selling from the CBe website at £8.99 each (free UK postage); on the right, the same books selling from Amazon (the Nurkse apparently published in 1838) at £37.87 and £46.38.

Students on Creative Writing courses, and other writers too, are sometimes invited to events at which they will meet ‘industry experts’ – literary agents advising on how to pitch your work, and editors advising on what kind of writing they are looking for, and marketing people advising on how to use social media to promote your work. This is helpful and good. But few literary agents, in my experience, know anything about how books are actually sold, and few editors in mainstream publishing: that's for the guys down the corridor or the IT crowd in the basement. Few editors of literary magazines, few reviewers, few authors, few journalists covering the 'arts'. Books simply appear – by magic – in bookshops or on online retail platforms. I don’t claim expertise here myself; I know a little more than I used to, but am a lot more confused.

I blame the public schools. Going back a bit, I blame the Greeks and the Romans, whose celebration of the life of the mind and disdain for manual labour – plenty of busts of emperors and philosophers, none of the engineers who designed the aqueducts (300 in the province of Gaul alone) or those that built them, mostly slaves – was incorporated into the English public schools. While claiming to instil self-reliance these schools turned out generations of men who couldn’t boil an egg or wash their own clothes (cooking and washing were work for their slaves: women), including a succession of prime ministers whose ability to quote a Latin tag was perceived as intelligence. The class division enshrined here still prevails in much of UK life, publishing included. The media run interviews with authors and sometimes editors, people from the sexy side of publishing, but not with sales managers and printers.

The above is prompted by CBe’s problems with the listing of its titles on Amazon. Some CBe titles are not listed at all on Amazon; some are listed but don’t appear when you type the author’s name in the search box; some are listed inaccurately (the Francis Ponge book is not a ‘French edition’); some are listed but only available from third-party sellers (though the books are available to Amazon if it chooses); some are listed but also not (search the author's name and a book with the same title as their CBe book appears but it's some other author's, some other publisher's, book); and some are listed but at vastly inflated prices: the Amazon mark-up on the cover price for 10 CBe titles is between 300 and 500%.

Most readers of this newsletter probably don’t buy CBe books from Amazon, but other potential buyers might. The authors would like to reach these people, as would I. I’ve been told that my problem is that I don’t have ‘control of the metadata’, and this is true. But even if I did have that control – transmitting data in a specific program standard to the various listing and selling parties – I’ve been told by ‘industry experts’ (them again, but here I do mean experts: people who know how this works or doesn’t) that there are interface problems between the several parties sending and taking the data (Nielsen, Gardners, distributors, Amazon and holders of vendor accounts with Amazon). If you are a bestselling author published by Penguin Random House then Amazon will probably work for you, because they will make it work; if neither, not. You are cannon fodder.

Please buy from your local bookshop, or ask them to order in. Or from the CBe website. If you buy, for example, Dan O’Brien, War Reporter; D. Nurkse, Voices over Water; JO Morgan, Long Cuts; Julian Stannard, What were you thinking of?; Beverley Bie Brahic, Hunting the Boar; Andrew Elliott, Mortality Rate, from the CBe website, you’ll be paying £54.96, or £45 if you order them as a bundled Season Ticket; free UK postage. If you buy the same books from Amazon, famous for its discounts, you’ll be paying £241.02.

Below, the next books: Will Eaves, Invasion of the Polyhedrons, and Charles Boyle, Invisible Dogs. Publication dates in October and November (same date as the US election), but available now from the website. There’ll be a launch event for both on 8 October; if you’d like to come, please email me.

Monday 9 September 2024

Amazon Idiocy


Jean Follain, Paris 1935, trans. Kathleen Shields, had an excellent half-page review in the TLS last month. On Amazon, the text accompanying the cover image reads as follows:

Immerse in captivating narratives and enrich mind with our latest book collection. Explore diverse genres, from thrilling mysterles to heartwarming romances, ensuring there's something for every reader. With engaging plots and vivid characters, these books promise to transport to new worlds and inspire imagination.

Similar bot-generated nonsense appears on pages for some other CBe titles.

Some CBe titles are not listed on Amazon at all. Some are listed in the wrong category (not Books). When a CBe title is listed, it can be hard to find: when I type an author’s name into the Amazon search box, their CBe titles often do not appear (but their titles from other publishers do); but when I type in the author’s name plus book title, a listing does sometimes appear. And here’s an odd one: I type in a CBe author’s name and a book with the same title as the one they have written appears but it is a completely different book, by another author; the book by the CBe author is not listed at all.

Random other idiocies: for example, the CBe edition of Leila Berg’s Flickerbook is not listed at all, but the cover image of the CBe book is being used to sell a Kindle edition of the book not published by CBe. And if you thought buying from Amazon means you get a book cheap, that is often not true: a CBe title with a cover price of £12 is selling from Amazon at £35.51; another with a cover price of £8.99 is selling from Amazon at £46.38, and another at £33.17.

If you do manage to find a CBe title on Amazon, the information is often inadequate or misleading. One reason for this is that I have only a basic account with Nielsen, the UK central book data place from which Amazon takes its info. But even if I upgrade my account with Nielsen, the formatting limitations on the way I can input information (e.g., review quotes) make the text barely readable when fed through to Amazon.

Many other small presses are treated by Amazon in the same way and CBe is far from alone in having these problems. Today I was told that “if you don’t have your own vendor account and are distributed by Gardners (and therefore operating through theirs), there is currently a known technical issue whereby the two systems aren’t aligned and it’s causing issues to certain publishers’ feeds, despite those feeds coming from third party Nielsen.”

A vendor account! That might give me (some) control of the contents of the listings! But that’s not going to happen because (a) you have to be invited, you can’t simply apply; and (b) even if they did invite me they wouldn’t let me in through the door because CBe is not a registered company and I couldn’t give them the legal and financial details they require.

Because Amazon treats the information on CBe titles supplied to it with utter contempt, and because Amazon is not fit for (my) purpose, I want out. But cannot get out, because for a book to have an ISBN I have to register it with Nielsen, and Amazon captures that info from Nielsen. Solutions … De-couple Nielsen and Amazon? Nationalise Amazon? Or should I simply not bother with ISBNs and not register with Nielsen? (Thereby making the books available only from the website.)